Frequently Asked Questions

Everything you need to know about shopping with The Label Jenn.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the domestic region. Express shipping options are available at checkout if you need your fashion pieces sooner.

What is your return policy?

We offer a 14-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale and cannot be returned.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style team for advice.

What payment methods do you accept?

The Label Jenn accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.

How should I care for my garments?

To maintain the quality of our fabrics, we recommend following the care label instructions inside each piece. Most of our delicate items prefer a cold hand wash or professional dry cleaning.